Eligibility for a Refund

A refund may be requested if all of the following conditions are met:

1. Design Concepts Not Completed, and or Delivered to client: The client has not received any design concepts provided by our team.

2. Construction Documents Not Completed: The construction documents have not been finalized or delivered to the client.

3. Permit-Construction Documents Not Approved: The permit-construction documents have not been approved by AHJ (Authorities Having Jurisdiction) and or the local building department/municipality.

Limitations & Exclusions

• Once a design concept has been approved by the client, the project is considered in progress, and a refund will no longer be available.

• If any portion of the construction documents has been completed and delivered to the client, the refund will not be granted.

• If permit-construction documents have been submitted to the local building department for review, a refund is no longer eligible.

• Any third-party fees or costs incurred (such as permitting fees, consultant fees, or external services) are non-refundable.

• The money-back guarantee applies only to the original scope of services agreed upon in the initial contract and does not cover additional services requested after project initiation.

Time Period for Requesting a Refund

• A refund request must be submitted within 30 days from the date of the initial agreement or payment.

• Refund requests submitted after this period will not be eligible for consideration.

Process for Requesting a Refund

To initiate a refund request, the client must follow these steps:

1. Submit a Written Request: Send an email to Custom Luxury Home Design, with the subject line “Refund Request – Project Name.”

2. Provide Project Details: Include the project name, date of agreement, and reasons for requesting a refund.

3. Verification Process: Our team will review the request within 7 business days to ensure eligibility based on the outlined conditions.

4. Approval & Refund Processing: If the request is approved, the refund will be processed within 14 business days to the original payment method.

By engaging with our services, the client agrees to the terms and conditions outlined in this Money-Back Guarantee policy. For further inquiries, please contact our support team at Custom Luxury Home Design | 417-942-1898